Customer Portals That Feel Like Your Product
Salesforce Experience Cloud powers customer portals, partner communities, and self-service experiences that live inside your Salesforce org. Inforge designs and builds Experience Cloud sites from scratch — authentication, branding, case deflection, Knowledge integration — so your customers and partners have a portal they actually want to use.
Self-Service That Actually Deflects Cases.
Experience Cloud lets you build branded digital experiences — customer portals, partner communities, dealer networks — on top of your Salesforce data and business logic. When built well, a customer portal deflects 30–50% of support cases, accelerates partner onboarding, and gives your customers 24/7 access to their account data. Inforge builds Experience Cloud sites using LWR (Lightning Web Runtime) for performance, with deep CRM integration and clean UX from day one.
A proven process for every engagement
We define your portal's user journeys, authentication model, and the Salesforce data that needs to be exposed to each audience.
We design the site structure, navigation, and component architecture using LWR for performance and flexibility.
We develop custom LWC components and wire them to your CRM records — cases, accounts, contracts, knowledge articles.
External user profiles, permission sets, and sharing rules are configured to give each user exactly the access they need.
Site goes live with analytics instrumentation. Post-launch, we track deflection rate and iterate on the UX based on real usage data.
Customers who can track orders, submit cases, and access knowledge articles self-sufficiently generate fewer inbound support requests.
LWR-built sites match your brand guidelines exactly. No Salesforce chrome, no generic templates — just your experience.
Partner portals with deal registration, lead distribution, and training resources cut partner onboarding time significantly.
No separate portal vendor, no data sync headaches. Everything lives in your org, secured by Salesforce's permission model.
Ready to build a portal your customers will actually use?
Let's walk through your use case and show you what a well-built Experience Cloud site looks like in practice.