Autonomous Support. 24/7. No Added Headcount.
Agentforce Service deploys AI agents that resolve customer cases end-to-end — across web, chat, email, and phone — without human intervention for routine requests. Inforge implements the full service agent stack: case deflection, escalation protocols, Knowledge integration, and CSAT measurement.
Cases Resolved. Not Just Routed.
Agentforce Service agents go beyond traditional chatbots. They read the customer's history, understand the case context, take action (update records, trigger flows, issue refunds), and escalate with full context when a human is needed. Built inside Service Cloud and grounded in your Knowledge base, they handle the high-volume, routine requests that consume most of your team's capacity — freeing agents for the complex, high-value interactions that require a human touch.
A proven process for every engagement
We identify your top 20 case types by volume, complexity, and resolution time — these become the primary agent use cases.
We review your existing Knowledge articles, identify gaps, and restructure content so the agent can surface accurate answers.
Service agents are configured with case-specific actions, escalation triggers, and resolution flows for each use case.
Human handoff paths are designed so agents transfer cases with full context — transcript, history, and attempted resolutions.
We launch with a subset of case types, measure deflection and CSAT, and iterate before expanding to the full catalog.
Routine inquiries — order status, password resets, FAQ — are resolved by agents without involving a human rep.
Agents handle customer requests around the clock, across time zones, without staffing adjustments or shift changes.
Agents follow the exact same resolution process every time — no bad days, no shortcuts, no missed disclosures.
When agents handle volume, your human team focuses on complex escalations and the customers who need a personal touch.
Ready to automate your most common support cases?
Let's review your case catalog and design an agent that starts deflecting volume from week one.