Voice AI That Handles the Call. End to End.
Agentforce Voice brings natural language AI into your inbound and outbound call flows — inside Salesforce. Inforge configures and deploys voice agents that handle routine calls autonomously, escalate intelligently, and log every interaction in your CRM automatically.
Autonomous Voice. Full CRM Context.
Agentforce Voice integrates AI-powered call handling directly into Salesforce, connecting your telephony layer with your CRM data and agent workflows. Calls are handled, transcribed, summarized, and logged without any manual work. Inforge designs the call flow architecture, trains the voice agent on your specific use cases, and ensures escalation paths are clean and consistent.
A proven process for every engagement
We audit your current call infrastructure and design the integration architecture between your provider and Salesforce Voice.
We map every call scenario — routine inquiry, complex issue, escalation — and configure the corresponding agent actions.
We tune the AI on your product vocabulary, common objections, and compliance requirements.
Real-scenario testing across call types before any live traffic hits the system.
Agents go live with monitoring in place. We run a 2-week iteration cycle to improve accuracy based on real call data.
Frequently asked questions, order status, appointment scheduling — handled instantly by the AI agent without a queue.
Every call is transcribed, summarized, and linked to the relevant contact and opportunity — with zero manual logging.
Required disclosures, script adherence, and escalation triggers are enforced on every call, every time.
Handle 3× the call volume without hiring. Your human team focuses on complex cases and high-value accounts.
Ready to put voice AI to work in your call center?
Let's walk through your current call flow and show you what Agentforce Voice can automate from day one.