We are fluent in Zendesk and experts in Salesforce. This is a project we've undertaken numerous times, achieving mastery each time.
Our expertise includes:
-
Transferring macros.
-
Migrating Zendesk views to Salesforce list views.
-
Transforming the Zendesk Knowledge site into a Salesforce Knowledge Base.
Any triggers and automations you've set up in Zendesk can be enhanced and recreated in Salesforce Service Cloud, where Salesforce offers significantly greater capabilities.
If your Zendesk is integrated with Jira, there's no need to worry about losing this connection when migrating to Salesforce. We'll select and integrate the most suitable Jira connector with Salesforce to meet your specific requirements.
Additionally, we can develop chat and chatbot functionalities within Salesforce, incorporating AI features to elevate your customer service and cut costs.
Working with Booknook on their migration from Zendesk to Salesforce has been a rewarding experience.
