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Service Cloud

Our Service Cloud experts at Inforge are dedicated to transforming your customer service, success, and IT operations with Salesforce’s industry-leading platform. We strike swiftly, delivering impactful solutions that elevate your service experience from start to finish.

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Salesforce Service Cloud is a top-tier customer service platform known for its versatility and effectiveness. With our seasoned team guiding you from initial discovery through go-live, we’ll craft a tailored success plan to drive performance across all critical metrics, ensuring your customer service strategy excels.

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At Inforge, we work closely with you to define KPIs, implement a robust post go-live strategy, and integrate change management into every step for seamless success. With our approach, you can expect impressive results like

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  • 22% average reduction in support costs

  • 26% average increase in customer retention

  • 28% average boost in agent productivity

  • 31% faster case resolution

  • 35% higher customer satisfaction scores

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