Salesforce Service Cloud Implementation
We guarantee solutions that adhere strictly to the defined requirements, ensuring the data remains safe from any tampering. Our communication is crystal clear and responsive. If we fail to meet these standards,
we will return double the billable amount to you.
Period.
*some terms apply
Salesforce Service Cloud is a top-tier customer service platform known for its versatility and effectiveness. With our seasoned team guiding you from initial discovery through go-live, we’ll craft a tailored success plan to drive performance across all critical metrics, ensuring your customer service strategy excels.
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At Inforge, we work closely with you to define KPIs, implement a robust post go-live strategy, and integrate change management into every step for seamless success. With our approach, you can expect impressive results like
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22% average reduction in support costs
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26% average increase in customer retention
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28% average boost in agent productivity
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31% faster case resolution
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35% higher customer satisfaction scores
1,471
Successfully Closed Cases
137
Projects Delivered
5
AppExchange Review Score
54
Happy Customers
Services
At Inforge, our team of skilled Architects, Developers, and Admins is experienced in taking on challenges with Salesforce-related tasks!
Implementation projects
Adapting and tailoring Salesforce to fit specific business processes, ensuring a smooth launch into the Salesforce ecosystem.
Managed services
Ensuring your Salesforce system is always current, secure, and optimized.
Custom applications
Creating specialized Salesforce applications for unique business needs.
Success Stories
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Martin Lede
COO
"The team (Inforge) developed an integration between our property management system and Salesforce.​
Thanks to them, we have dashboards and reports that are key to our decision-making process."
We integrated Propertyware with Salesforce, enabling a 360-degree view of investment performance for each investor and property.
"Inforge pairs in-depth technical knowledge and keen analytical skills to listen to your business requirements and provide timely solutions that meet your goals.
They are collaborative, creative, and vital members of our team."
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We helped the Boca Raton Museum of Art integrate their art school software (Arlo) with Salesforce to understand which donors are more engaged with the school.
James May
Chief of staff
"The automated billing system Inforge created for us lets us bill at least 60% faster than before.
They migrated our data into Salesforce and the KPIs are easier to read than ever. I'm happy we found them."
We implemented a HIPAA-compliant Experience Cloud portal for medical providers to document the completion of medical assistance provided to patients.
Julieta Ludman
CEO
"We now have a 360 view of our customers as we migrated from Zendesk to Salesforce Service Cloud. Inforge did a great job understanding our requirements and strategically collaborating with us for a successful on-time Service Cloud implementation."
We migrated all the customer care data and processes from Zendesk to Salesforce, implementing their Service Cloud and knowledge base.
Sangeeta Dworkin
Head of Customer Care
Our Service Cloud experts at Inforge are dedicated to transforming your customer service, success, and IT operations with Salesforce’s industry-leading platform. We strike swiftly, delivering impactful solutions that elevate your service experience from start to finish.
Team of Certified Experts
